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Description:
Web-based help desk software, easy-to-use, no programming required.

FootPrints Web-based help desk software gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it.

You'll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, e-mail, Web, live chat, and wireless devices), self-service online, knowledge management, business rule automation, service level management, two-way email management, workflow and change management, and powerful, automated metrics and reporting to keep a constant pulse on productivity, trends, and performance.

Version 7.0 features: organizations can use the built-in FootPrints calendar to support multiple shifts and flexible agent schedules, easily set up SLAs by priority, and create user-definable quick descriptions. This version comes with MSDE. Also available for SQL-server, Oracle, or Access. You must contact the developer for price information. content_stop

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